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Open the printer cover and make sure there is nothing stuck inside. Pay special attention towards cutter area and make sure it’s clean free of any paper debris. Try restarting the printer using the power on off printer located in side or on bac...
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Make sure that cash draw cable is properly connected behind printer and restart the printer. It should resolve the problem...
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Simply restart the epos terminal and try again. If the error is same go to control panel >services and make sure MSSQLSERVER service is started if not press the start button and try again....
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IN most software there is an option called manager or more options inside manager look for End of Day or Taking button and use manager password to see sales....
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In most cases it’s because of excessive force used to open cover which usually breaks the mechanism inside. Try restarting printer 3-4 times, occasionally this issue is cutter jammed issue which often release once restarted....
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You can order from our website. The roll size is 80 mm wide continuous thermal roll....
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You can delete entire day sales by pressing clear data button and entering manager password. Please note this feature will completely wipe everything from Epos system and should only be if you were using till for training purpose and now want to wipe...
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Restart the epos system it will reset the touch controller....
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Please check that your date format is MM/dd/yyyy. Most of our software USA date format. If message still comes contact support and we will issue you a key....
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Please install a microfilter between caller ID and BT socket. Check line for noise....
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Check for fuse in power cord plug....
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Choose start windows normally using keyboard....
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Connect usb mouse or try to close epos software.On main desktop look for eGalaxy Touch GO to settings then tools and press 4 point calibration .It will load the calibration setup press and hold RED TARGET on the corner of...
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Please check your date format it should be MM/dd/yyyyalso check if system time and date are correct....
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Press and hold power button for 15 seconds.Now press one more time it should bring your tablet back from sleep mode.if it does not solve the issue please check that it's charged....
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Please make sure you are using 80 mm THERMAL PAPER ROLL and check if roll is loaded correctly.Please watch this video for help loading paper:https://www.youtube.com/watch?v=Hm4LGabQwe0...
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Check plug fuse and see if the Power supply unit light is on....
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Go to config > Users>Click on Manager and press EDIT change password and press update.Rememeber! Never change Manager user name it will lock down your software....